Passport Operations in Response to COVID-19

COVID-19 Alert
November 3, 2020

Update on U.S. Passport Operations

You can find Frequently Asked Questions about U.S. passport operations by expanding the gray boxes below.

COVID-19 Update: Safely Working for You

You can now apply for routine service and expect to receive a passport in 10-12 weeks. You also have the option of paying an additional $60 for expedited service to receive your passport in 4-6 weeks.

These processing times apply to applications submitted by mail and in-person at an acceptance facility in your community. Most acceptance facilities such as post offices, clerks of court, and libraries are open and accepting passport applications. We encourage you to apply by mail when possible because it is a safe, contactless option for certain services. 

All of our agencies and centers are processing passport applications. To prevent the spread of COVID-19 and protect our workforce and customers, we are prioritizing in-person appointments at our agencies and centers for customers who are traveling internationally in the next 72 hours (3 business days) due to a life-or-death emergency. Many agencies and centers are offering a limited number of appointments for customers who have urgent international travel in the next 72 hours (3 business days) for reasons other than a life-or-death emergency.

Learn more about our current state of operations on our COVID-19 Update page and our Frequently Asked Questions page. 

1. What is the current status of passport operations?

2. What should I expect when applying at an acceptance facility?

3. What should I expect when applying by mail?

4. What should I expect if I need to apply at a passport agency or center?

5. Are you making progress on pending U.S. passport applications?

6. I have a pending application. Can I upgrade it for expedited service?

7. Are passport agencies and centers still reopening in phases?

8. When will you return to your normal service times?

9. Can I request a refund?

10. Is it safe to travel internationally?

11. What about customers overseas who need a passport?

Resuming Passport Services During COVID-19

Watch this video to learn about our current operations during COVID-19 and plans to reopen in three phases.

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